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Salary: IDR 22,000,000 - 32,000,000 / monthly
Kulu is hiring a Forward Deployed Engineer to own the performance and customer success of AI voice and chat agents deployed across enterprise SaaS customers. This is a hands-on, high-ownership role that bridges commercial, product, and engineering functions.
You will be the single point of accountability for agent performance across Kulu's deployed customer base. Your core responsibilities include: analyzing live agent sessions to identify friction points and user experience issues; iterating on agent configurations and prompts to improve performance; delivering structured deployment support to customers through async-first communication (Slack updates, performance reviews, friction reports); building onboarding configurations for new customers; and escalating platform-level issues to the engineering team with evidence and context.
This role requires deep customer understanding—translating their business goals into agent behavior and demonstrating measurable value at renewal time. You will inherit and own Kulu's FDE test playbook and analysis methodology, continuously improving it as you scale across a growing customer portfolio.
You'll work closely with the Chief Commercial Officer on account strategy, customer needs, and commercial decisions, while maintaining tight integration with the engineering team to track product roadmap, upcoming fixes, and new capabilities. You are the connective tissue between customer needs and product development.
Kulu is deliberately building an in-person culture in Bali with a small, high-bandwidth team that runs daily standups, communicates constantly via Slack, and makes decisions in real time. This role requires comfort with fast-paced, collaborative environments and a preference for synchronous problem-solving over async threads. You will work alongside the engineering team while supporting customers primarily in the US and Europe.
