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Salary: USD 70,000 - 75,000 / annual
Via is transforming transportation globally through its Transit-as-a-Service (TaaS) platform. As a Field Operations Manager on the Operations team, you will manage daily onsite operations of Via's transportation service, ensuring safe, reliable, and accessible service delivery to riders.
Key Responsibilities:
- Run daily onsite operations, ensuring smooth service delivery and rider safety and reliability
- Make real-time decisions regarding fleet management, driver supply, compliance, rider needs, and unexpected operational issues
- Guide and support drivers by building strong relationships, addressing concerns, and ensuring they are equipped to deliver excellent service
- Convert rider and community feedback into tangible improvements by identifying patterns and collaborating with internal teams
- Leverage data and technology to monitor service performance, diagnose problems, and implement efficiency and experience enhancements
- Serve as the operational liaison between city partners, drivers, and Via central teams to advance community transportation goals
This is a fully in-person role requiring onsite presence 4–5 days per week in the Palo Alto area.
Requirements:
- Operational experience with a background in people management, logistics, customer service, or process-oriented work
- Relationship-oriented with ability to earn trust from drivers, riders, teammates, and city partners through clear communication and follow-through
- Hands-on and proactive approach, preferring field-based work and solving problems where they occur
- Tactical and strategic problem-solving ability—addressing immediate issues while developing long-term mitigation solutions
- Mission-driven motivation to expand transportation access and improve community mobility
- Based in the Bay Area, ready to commit to 4–5 days per week onsite
