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Salary: USD 114,000 - 191,400 / annual
PagerDuty (NYSE:PD) is a leader in Digital Operations Management, trusted by over 13,000 organizations including 60 of the Fortune 100 to deliver digital experiences and manage cloud migration, DevOps modernization, and digital transformation initiatives.
The Field Communications Manager will develop and execute strategic communication plans for PagerDuty's Go-to-Market and Commercial organizations, reporting to senior leadership. This role is responsible for shaping and delivering key messages across pre-sales, post-sales, partner, and customer success audiences, ensuring consistent and compelling communications that keep teams engaged and informed.
Key responsibilities include:
- Developing and implementing strategic communication plans aligned with the Chief Revenue Officer's goals
- Building and expanding communication platforms for executive leadership
- Crafting key messages and narratives for global audiences, tailored by region and persona
- Creating and executing content across email, Slack, video, and other channels
- Owning town hall agendas, content, and slides that spotlight customer stories
- Managing customer communications on critical matters in partnership with CRO and Chief Customer Officer
- Producing content for announcements, presentations, newsletters, blog posts, and FAQs
- Building stakeholder relationships and incorporating feedback into communication strategy
- Engaging hundreds of GTM personnel through creative initiatives
- Moderating large-scale meetings with content management, Slack monitoring, and KPI reporting
- Partnering with other communications leaders to align GTM messaging with the broader executive team
Required qualifications include a bachelor's or master's degree in Business, Marketing, Communications, or equivalent experience; 7+ years in communications (internal, external, executive, or enablement); a track record of launching and managing communication plans with metrics-driven iteration; experience partnering with GTM or executive leaders on positioning and change management; and exceptional writing and editing skills across multiple personas and industries.
Preferred qualifications include hands-on experience with generative AI tools (Claude, Gemini), experience managing communications calendars and distribution lists, comfort in fast-paced agile environments, program and project management fundamentals, and familiarity with Zoom Webinars, Google Apps, Microsoft Suite, Slack, and email tools.
The role requires 2 days per week in the San Francisco office. This is a hybrid position with flexibility for the remaining work week.
