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Fanatics Markets is a real-money prediction and trading platform that allows users to trade on outcomes across sports, entertainment, and real-world events. The company is building a trusted, regulated prediction markets platform as part of the broader Fanatics ecosystem, which operates commerce, collectibles, and betting/gaming divisions.
As a Markets Relationship Executive, you will own the full customer lifecycle for a portfolio of high-priority users. This is a high-ownership, customer-facing role that blends outbound acquisition, white-glove onboarding, and ongoing relationship management. You will be the primary point of contact and long-term relationship owner for your customers, acting as the human face of Fanatics Markets.
Key responsibilities include:
**Customer Acquisition & Growth**: Proactively source and acquire high-priority customers through direct outreach, referrals, and targeted campaigns. You will engage in high-volume outbound communication via text, phone, and messaging platforms daily, building trust quickly and converting prospects into active users. Success is measured on results, not activity.
**Onboarding & Customer Advocacy**: Personally onboard new customers, ensuring they understand platform mechanics, market opportunities, and how to extract value. You will educate users on features and serve as a dedicated resource, liaising with operations teams across payments, support, and other functions.
**Engagement & Retention**: Drive ongoing engagement by reaching out at strategic moments around major events. You will reactivate dormant customers, deepen relationships with high-priority users, anticipate needs, and proactively solve problems to deliver a premium experience.
**Representation & Feedback**: Represent Fanatics Markets professionally in customer interactions and industry settings. You will serve as a feedback loop between customers and internal teams, surfacing product gaps, friction points, and opportunities.
This role requires hustle, persistence, exceptional communication skills, and a willingness to engage customers through high-volume, personalized outreach. It is not a desk-only role.
