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Connecteam is a leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. The company provides an intuitive app that consolidates daily operations and team communication—from hiring and scheduling to training, tasks, and coordination—for frontline workers. Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding globally.
As an Expansion SDR (XDR), you will drive growth in the Australian market by working exclusively with existing paying customers to uncover expansion opportunities and maximize their platform value. This is not a cold outbound role; instead, you'll focus on identifying upsell and cross-sell opportunities within a defined target audience of high-potential accounts.
Key responsibilities include:
- Proactively engage existing customers via calls, email, and social channels to identify expansion opportunities
- Prospect into target accounts with high expansion potential
- Book qualified demos for Expansion Account Managers with smooth handoffs
- Manage all prospecting activity in HubSpot CRM with accurate record-keeping
- Partner closely with Account Management to share feedback on lead quality, new lead sources, and product/industry insights
- Experiment with outreach strategies across different customer segments (by size, industry, usage patterns)
- Contribute ideas and energy to shape the growing XDR team
You'll bring 1–2 years of client-facing experience (SDR experience is a plus), strong communication skills, technical aptitude, and a self-starter mentality suited to fast-paced, target-driven environments. You must be comfortable working Australian business hours Monday–Friday in a hybrid model (3–4 days per week in office).
