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MX is a fintech company empowering the world to be financially strong by building technology that helps banks, credit unions, and fintechs deliver smarter financial experiences. The company is in a phase of renewed momentum and scale with a solid foundation and clear vision for growth.
The Executive Operations Partner is a strategic leadership role focused on driving executive-level strategy into measurable execution across MX. This role sits at the intersection of executive vision and organizational operations, directly enabling leadership to focus on high-impact initiatives while ensuring smooth execution of day-to-day priorities.
Key responsibilities include:
**Strategic Partnership and Capacity Enhancement:** Act as a strategic partner by prioritizing initiatives across competing interests and departments, providing executives with actionable information for informed decision-making. Lead and support strategic planning processes across the organization, ensuring alignment with company objectives. Oversee development and execution of strategic initiatives, translating executive vision into measurable goals with clear success metrics. Maintain detailed action item lists that support company objectives, driving timely accomplishment of complex initiatives through disciplined project management.
**Operational Execution and Policy Implementation:** Ensure smooth operation of all daily responsibilities within the executive team, serving as the operational backbone. Maintain, track, and manage executive initiatives with full ownership of initiative status and timeline adherence. Identify and implement process improvements to enhance efficiency, designing streamlined workflows that reduce administrative friction by 10-15% per quarter. Work closely with leadership to build systems and frameworks that support strategic planning and enable scalable operations.
**Executive Administrative Mastery and Performance Oversight:** Ensure effectiveness, structure, focus, and outcomes of all necessary meetings by drafting action-oriented agendas, capturing detailed notes, tracking action items, and driving execution. Track, manage, and forecast department reportable metrics and cost center budgets, maintaining 100% accuracy in monthly reporting and <5% variance in quarterly forecasts. Implement and maintain live dashboards or reporting systems to monitor key performance indicators. Optimize executive travel logistics meticulously, protecting the executive's time and company resources. Maintain clear oral and written communicative support among executives, vendors, clients, and community representatives.
**Stakeholder Management and Leadership Development:** Foster a collaborative culture by aligning executives, department leaders, and the entire organization on shared objectives. Facilitate strong executive team relationships by maintaining regular communication with department leaders and senior leadership team. Work with department senior leadership to enhance efforts of large groups and major initiatives. Provide administrative project management support and serve as a subject matter expert, mentoring team members and building organizational capability.
**Requirements:**
- Bachelor's degree in Business Administration or related field
- 8+ years of experience in executive operations or similar
- 8+ years managing large-scale, complex operational projects with accountability for timely delivery against agreed-upon timelines and success metrics
- 8+ years in business systems and tools (project management software, analytics platforms, CRM/ERP systems, or equivalent operational technology)
**Preferred Qualifications:**
- Master's degree in Business Administration or related field
- 10+ years of experience in executive operations or strategic leadership roles within a high-growth, venture-backed, or public company environment
- Prior experience as an executive assistant, chief of staff, or strategic operations manager to C-level executives
- Demonstrated experience building systems and processes that improved organizational efficiency by measurable amounts
- Advanced proficiency with Excel, data visualization tools (Tableau, Looker, etc.), or business intelligence platforms for analytics and forecasting
- Track record of leading cross-functional initiatives or building collaborative programs that spanned multiple departments or business units
- Experience in fintech, SaaS, or regulated industries (banking, payments, healthcare), demonstrating understanding of complex operational and compliance requirements
