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Salary: USD 125,000 - 155,000 / annual
LiveRamp is seeking an Executive Account Director for its Regulated Industries segment to lead strategic customer relationships and drive growth within the data collaboration platform. This role combines account management, customer success leadership, and revenue growth responsibilities.
Key Responsibilities:
- Build and nurture executive-level relationships with LiveRamp's most strategic brand customers, managing a portfolio end-to-end
- Champion customer-centricity across the organization, collaborating with cross-functional teams (Product, Support, Services, Marketing, Finance, Legal, Sales) to improve customer journey and engagement
- Coach and mentor Customer Success Managers on the Brands team, sharing best practices and ensuring adoption of LiveRamp solutions
- Lead renewal strategy and forecasting with rigor, including contract negotiation, mitigation sessions, and value-selling methodology
- Identify and lead cross-functional initiatives to improve customer experience and address challenging requests
- Ensure customers realize value and become long-term strategic partners, demonstrating wins and driving growth
- Communicate progress on weekly, monthly, and quarterly initiatives to internal and external stakeholders
Required Qualifications:
- Minimum 7 years as CSM/Account Director, or 10+ years in customer-facing roles with 4+ in Customer Success
- Enterprise B2B SaaS experience with emphasis on Media Buying & Measurement, Collaboration, or Identity solutions
- Proven experience managing accounts with $2M+ ARR or strong negotiation and project management skills
- History of growth in role seniority or account size
- Strong leadership capabilities to steer internal stakeholders toward common objectives
- Ability to prepare for and conduct C-level conversations with understanding of financial metrics (NPV, IRR, ROI)
- Strategic insight and ability to align solutions with client business goals
- Strong organizational and planning capabilities with ability to anticipate outcomes
Preferred Qualifications:
- Experience managing 3-5 highly strategic accounts or 20+ accounts at $500k+ each
- Familiarity with LiveRamp, Clean Room solutions, and measurement/collaboration use cases
- Salesforce or CRM software experience
- Experience drafting and delivering QBRs and executive summaries
- Background in adtech/martech on sales or buy-side (brand/agency)
- Track record of identifying upselling and cross-selling opportunities
Compensation: $125,000–$155,000 base annually, plus comprehensive benefits including medical, dental, vision, 401(k) matching (1:1 up to 6%), flexible PTO, and work-from-home options.
