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Cresta is an AI-powered customer experience platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence. Founded by Stanford AI Lab researchers and backed by top-tier investors (a16z, Greylock, Sequoia), Cresta serves leading enterprises including United Airlines, Cox Communications, and Marriott.
As an Enterprise Solutions Engineer, you will be the technical bridge between sales and customers during the enterprise sales cycle. You'll partner with Account Executives to qualify opportunities, conduct discovery calls, deliver compelling product demos, and manage proof-of-concept exercises. Your role involves understanding customer technical requirements, translating use cases into solutions, and building the business case for prospects.
Key responsibilities include: qualifying sales opportunities by mapping customer challenges to Cresta's technical capabilities; leading discovery and demo sessions with prospects and internal teams; providing insights from contact center and customer experience expertise; driving adoption during proof-of-value phases through training; delivering ROI workshops; and feeding field learnings back to product management.
You'll need 4+ years in customer-facing roles with 1–3 years of technical pre-sales experience supporting large enterprise deals. Deep expertise with Conversational AI and CCaaS platforms is essential, along with hands-on knowledge of contact center modernization. You should be experienced with Salesforce, contact center infrastructure, and enterprise SaaS environments. The ideal candidate is a meticulous presenter, natural problem-solver, fast learner who simplifies complexity, and resourceful collaborator.
