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Sierra is building an AI platform to help businesses create better, more human customer experiences. The company is founded by Bret Taylor (former Salesforce co-CEO, Facebook CTO, Google Maps co-creator) and Clay Bavor (18-year Google veteran who led Google Labs, AR/VR, and Google Workspace). Sierra operates primarily from San Francisco with offices across Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
The Financial Services team works with systemically important banks, neobanks, insurers, and integrated ecosystems like Rocket Companies—organizations where 1 in 3 of the world's leading banks already use Sierra. The team focuses on transforming customer experience in moments that matter: mortgage pre-approvals, fraud detection, card replacement, and other critical financial interactions.
As an Enterprise Sales Engineer, you will own the end-to-end technical pre-sales process for financial services customers. This includes scoping use cases, articulating business value, designing and demoing the Sierra platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the entire sales cycle. You'll work cross-functionally with Sales, Product, and Agent Engineering teams to drive go-to-market strategy and continuously improve Sierra's AI agents through customer-driven product development.
You'll be a GTM and technical leader in early-stage conversations with prospective customers, understanding and anticipating their needs while positioning Sierra's industry-leading AI solution. Success requires connecting specific business problems to technical solutions and explaining them clearly to both executive and technical audiences.
Required: 5–7+ years in Sales Engineering, Solutions Engineering, or customer-facing technical sales; demonstrated experience in demo building, presenting, and working with customers in GTM functions; relationship-building skills with executives and technical leaders; experience leading enterprise sales processes; ability to translate business problems into technical solutions for diverse audiences; Bachelor's degree (Computer Science or related field preferred, or equivalent professional experience).
Bonus: AI-related experience or background in similarly modern, highly technical industries; ability to translate code, technical logic, and user requirements into product and engineering requirements.
Sierra's culture is built on five core values: Trust (accountability, empathy, quality, responsiveness), Customer Obsession (deeply understanding customer goals and relentlessly driving outcomes), Craftsmanship (attention to detail and continuous improvement), Intensity (playing to win, fixing what isn't right), and Family (balancing intensity with support for personal and professional well-being).
