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Sierra is building an AI platform that enables companies to create better, more human customer experiences with AI agents. The company partners with industry leaders including SoftBank, Uber, Rivian, CLEAR, and Sutter Health. Founded by Bret Taylor (former Salesforce co-CEO, Facebook CTO, Google Maps co-creator) and Clay Bavor (18-year Google veteran who led Google Labs, AR/VR, and Google Workspace), Sierra is headquartered in San Francisco with growing offices across North America, Europe, and Asia.
The Consumer Business Services vertical focuses on companies that power everyday life—from CPG brands and logistics networks to real estate, facilities management, energy, and utilities. Sierra's AI agents handle order tracking, account management, field service scheduling, billing support, and more, tailored to each business's voice and workflows.
As an Enterprise Sales Engineer, you will own the end-to-end technical pre-sales process for this vertical. Your responsibilities include scoping customer use cases, articulating business value, designing and demoing Sierra's platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle. You'll work cross-functionally with Sales, Product, and Agent Engineering teams to drive GTM strategy and continuously improve AI agents through customer-driven product development.
You'll engage with enterprise customers from initial conversations through deal closure, understanding and anticipating their needs while positioning Sierra's industry-leading AI solution. You'll translate complex technical concepts for both technical and non-technical audiences, connecting prospect business problems to Sierra's solutions.
Required: 5-7+ years in Sales Engineering, Solutions Engineering, or customer-facing technical sales; experience in demo building and presenting; relationship-building with executives and technical leaders; enterprise sales process leadership; ability to leverage AI tools efficiently in discovery, solution design, demo building, and proposal creation while maintaining accountability for accuracy; Bachelor's degree (bonus if Computer Science or related field).
Preferred: Experience translating code, technical logic, and user requirements to product and engineering requirements.
Sierra's culture is built on five core values: Trust (accountability, empathy, quality, responsiveness), Customer Obsession (deeply understanding customer goals and driving outcomes), Craftsmanship (attention to detail and continuous improvement), Intensity (playing to win and fixing what isn't right), and Family (balancing intensity with support for personal and professional well-being).
