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Justt is an AI-driven platform that helps enterprise brands manage chargebacks at scale, automating disputes end-to-end and recovering lost revenue. The company works with leading players in the payments ecosystem across multiple regions and verticals.
As an Enterprise Customer Success Manager, you will manage a portfolio of top-tier enterprise customers, serving as the primary point of contact across commercial, technical, support, and product dimensions. Your responsibilities include analyzing portfolio performance by combining data and customer feedback to generate actionable insights, identifying and executing expansion opportunities end-to-end to achieve account growth targets, and defining and driving retention strategies through structured account plans.
You will lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships, positioning yourself as the go-to expert on new feature releases to ensure smooth and effective customer adoption. A key part of the role involves collecting and communicating client feedback to Product and R&D teams to influence roadmap priorities, as well as delivering client training and enablement sessions to drive value realization.
You'll collaborate cross-functionally with Sales, Product, and Marketing teams to expand Justt's regional presence. This role requires strong communication skills, the ability to manage complex stakeholder relationships, and a data-driven approach to customer success. You should be comfortable working in a fast-paced environment with a global company culture built on clear thinking, collaboration, and ownership.
