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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, manufacturing—to harness IoT data for actionable insights and operational improvement. The company helps improve safety, efficiency, and sustainability across industries representing over 40% of global GDP.
As an Enterprise Customer Success Manager focused on the Public Sector, you will be the primary strategic partner for Samsara's top public-sector customers, including cities, states, school districts, and universities. You pick up where the Implementation team leaves off, working closely with customers to understand their fleet operations and unique challenges, advising on platform customization, and serving as their long-term partner.
Key responsibilities include:
- Ensure customers maximize safety, efficiency, and sustainability gains from the Samsara IoT platform
- Develop joint success plans with customers, defining objectives, metrics, timelines, and removing barriers to business value
- Orchestrate executive business reviews with customer decision-makers and Samsara leadership, reviewing past successes and aligning on future goals
- Conduct workshops to understand customer operations and recommend workflow changes for optimal product adoption
- Deeply understand Samsara's platform capabilities across diverse use cases (field services, utilities, long-haul transportation, school buses, etc.) and explain them effectively
- Mentor wider Customer Success and Support teams
- Champion and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as the company scales
You will work cross-functionally with Sales, Support, Sales Engineering, and Product teams, gaining exposure to multiple aspects of a hyper-growth public company. This role requires strong priority management, high emotional intelligence, and the ability to thrive in a demanding position with high internal visibility.
Minimum qualifications: 3+ years in a senior Customer Success, account management, or strategic consulting role (Enterprise SaaS experience preferred). You are a natural relationship builder, problem-solver with a growth mindset, and someone who thrives on autonomy and career ownership in a fast-scaling environment.
