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Justt is an AI-driven platform that helps enterprise brands manage chargebacks at scale, automating disputes end-to-end and recovering lost revenue. The company works with leading players in the payments ecosystem across multiple regions and verticals.
As Enterprise Customer Success Manager, you will manage a portfolio of top-tier enterprise customers, serving as the primary point of contact across commercial, technical, support, and product dimensions. Your responsibilities include analyzing portfolio performance by combining data and customer feedback to generate actionable insights, identifying and executing expansion opportunities end-to-end to achieve account growth targets, and defining and driving retention strategies through structured account plans.
You will lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships, positioning yourself as the go-to expert on new feature releases to ensure smooth and effective customer adoption. You'll collect and communicate client feedback to Product and R&D teams to influence roadmap priorities, and deliver client training and enablement sessions to drive value realization.
The role requires close collaboration with Sales, Product, and Marketing teams to expand Justt's regional presence. You'll work in a culture built on clear thinking, collaboration, and strong ownership, partnering with cross-functional teams to build technology that sits at the core of modern payments infrastructure with direct, measurable impact on customer bottom lines.
