SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of approximately 35 high-touch enterprise accounts serving trades companies across North America. In this role, you will be the primary point of contact for complex, strategic customer accounts, responsible for ensuring customer success, retention, and expansion.
Key responsibilities include:
- Developing and managing a portfolio of ~35 enterprise customer accounts with complex needs
- Conducting regular account reviews to understand product usage, identify value drivers, and coach customers on best practices
- Building and maintaining senior-level relationships with C-suite and executive stakeholders at customer organizations
- Solving complex customer problems with creative, out-of-the-box solutions while maintaining executive-level communication
- Analyzing user engagement data and KPIs to identify actionable insights and opportunities
- Identifying and organizing customers for upselling and cross-selling opportunities
- Mentoring new hires and supporting the broader customer success team
- Contributing to continuous improvement of customer experience across product and processes
You will bring 4+ years of account management or project management experience in customer-facing roles. You are a self-starter who thrives in fast-paced, entrepreneurial environments, with strong multi-tasking abilities, attention to detail, and data analysis skills. You communicate with confidence, think quickly, and adapt well to changing priorities. Travel is minimal (<15% nationwide).
ServiceTitan offers comprehensive benefits including flexible time off, leadership development programs, company-paid medical/dental/vision, 401k match, parental leave, fertility services reimbursement, pet insurance, and financial planning tools.
