SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
As an Enterprise Customer Success Manager at Datadog, you will drive product adoption and build strategic relationships with the company's largest enterprise customers. You'll partner with Account Executives and Solution Engineering teams to onboard new customers, train them on the observability and security platform, and proactively identify expansion opportunities.
Key responsibilities include owning the customer onboarding process, becoming a trusted advisor to C-level and technical stakeholders (CTOs, VPs of Engineering, DevOps leaders), monitoring usage trends to identify renewal risks and growth opportunities, and collaborating cross-functionally with sales, support, enablement, product, finance, and legal teams. You'll manage a diverse portfolio of Fortune 1000 accounts across global industries, aligning their technical and business objectives with Datadog's platform capabilities.
You should have 3+ years of customer success or account management experience in B2B SaaS or tech, with demonstrated ability to manage enterprise-level relationships. Strong communication skills, attention to detail, and the ability to tailor messaging for different audiences are essential. Experience with observability and security platforms is valued. You'll be expected to travel for customer onsite visits and events as needed.
Datadog operates as a hybrid workplace with offices in Dublin and Paris, valuing in-office collaboration while supporting work-life harmony. The company offers comprehensive benefits including equity (RSUs), professional development, mentorship programs, and an inclusive culture with community guilds.
