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Salary: USD 97,877.5 - 131,600 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company helps improve safety, efficiency, and sustainability across industries representing over 40% of global GDP—agriculture, construction, field services, transportation, and manufacturing.
As an Enterprise Customer Success Manager, you will work with Samsara's largest and most complex customers, driving adoption and maximizing long-term value. Your strategic guidance directly influences the safety of thousands of frontline workers and the efficiency of global supply chains. You will lead a fundamental shift in how customers view technology, positioning Samsara as the strategic platform underpinning their entire operation.
Key responsibilities include:
- Ensure our largest customers increase safety, efficiency, and sustainability by translating deep platform knowledge into strategic results across diverse industries.
- Drive business transformation by leading strategic customer engagements to understand current operations, recommend workflow transformations, and architect joint success plans defining metrics and timelines.
- Orchestrate executive business reviews for complex partnerships, leading narratives with customer decision-makers to anticipate operational risks and align multi-year transformations with Samsara's roadmap.
- Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.
- Champion and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as the company scales globally.
This is a highly cross-functional role requiring partnership with Sales, Support, Sales Engineering, and Product teams. You will manage Fortune 500 partnerships where stakes involve global supply chains and large-scale infrastructure. The role requires up to 25-40% travel.
REQUIREMENTS:
- 6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role
- Mastery of priority management and emotional intelligence to lead high-stakes Fortune 500 partnerships, with proven ability to take strategic initiative and thrive in high-visibility, change-heavy environments
- Track record of anticipating strategic obstacles and resolving complex challenges through foresight, deep business insight, and diplomatic poise under multifaceted pressure
- Proven ability to build trust and communicate effectively across all levels—from executive leadership to technical teams and daily end-users, both internally and externally
- Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products
- Bachelor's degree from a 4-year institution
- Up to 25-40% travel required
IDEAL CANDIDATE ALSO HAS:
- Strong bias for action, ability to think big, with insistence on high standards
- Ability to thrive in unstructured, dynamic, and change-heavy environments
