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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement. As an Enterprise Customer Success Manager, you will work with Samsara's largest and most complex customers, driving adoption and maximizing long-term value after the Services team's initial implementation.
Your impact will be felt across the physical operations that power the global economy. You will provide strategic guidance to Fortune 500 partners, moving them from solving individual problems to viewing Samsara as the strategic platform underpinning their entire operation. You will architect joint success plans defining critical objectives and metrics, gameplan new workflows, and ensure customers achieve multi-year business goals.
Key responsibilities include:
- Lead strategic customer engagements to understand current operations and recommend workflow transformations
- Architect joint success plans with clear metrics and timelines to remove barriers and deliver business value
- Orchestrate executive business reviews for complex partnerships, leading narratives with customer decision-makers
- Anticipate operational risks and align multi-year business transformations with Samsara's roadmap
- Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives
- Champion Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as the company scales globally
This is a highly cross-functional role requiring partnership with Sales, Support, Sales Engineering, and Product teams. You will manage Samsara's largest accounts where stakes involve global supply chains and large-scale infrastructure. The role requires diplomatic poise to guide executive stakeholders toward proactive platform strategy and the ability to align Samsara's long-term roadmap with multi-year goals of major partners.
Minimum qualifications: 6+ years of work experience with recent background in Senior Customer Success, Account Management, or strategic consulting. You must demonstrate mastery of priority management and emotional intelligence to lead high-stakes Fortune 500 partnerships, with proven ability to take strategic initiative and thrive in high-visibility, change-oriented environments.
