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Prophecy.io, a Series B AI-native data preparation and analytics platform, is hiring an Enterprise Customer Success Manager to drive technical adoption and value realization with Fortune 250 enterprise customers.
In this role, you will be the primary post-sale orchestrator responsible for ensuring technical stakeholders realize the productivity gains promised during sales. You'll partner with customers to transition from closed-won deals to high-volume production, owning the technical success charter and ensuring teams leverage Prophecy's AI-native agents and visual ETL tools to modernize data pipelines.
Key responsibilities include:
- Driving adoption, value realization, and renewal by partnering with customers on technical implementation and leading to contract renewal
- Monitoring technical health and account risk through adoption metrics and milestones, identifying stalled adoption early to prevent churn
- Delivering consultative Quarterly Business Reviews (QBRs) that detail value realized, efficiency gains for data engineers, and alignment with customer technology roadmaps
- Orchestrating cross-functional success by coordinating with Solutions Engineering, Product Management, and Professional Services to resolve complex data engineering problems
- Serving as the voice of the customer, translating field-level feedback into actionable insights for Engineering teams and influencing Prophecy's product roadmap
You'll work with C-level executives (CIOs, CDOs) and technical leaders (Data Engineering, AI/ML teams) at enterprise accounts, requiring exceptional consultative communication skills and the ability to build consensus across diverse stakeholder groups.
Requirements:
- 5+ years in Customer Success or Account Management in B2B SaaS, with focus on the modern data stack (SQL, ETL, Databricks/Spark, Snowflake, or cloud data warehousing)
- Demonstrated success navigating Fortune 250 enterprise accounts and working with C-level executives and technical leaders
- Exceptional consultative communication skills and ability to translate technical complexity into business outcomes
- Willingness to travel up to 30% to visit key customers and deepen strategic partnerships on-site
