SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Datadog is seeking an Enterprise Customer Success Manager to drive product adoption and build strategic relationships with the company's largest customers in Korea. In this role, you will proactively manage a portfolio of enterprise accounts, partnering with Account Executives and Solution Engineering teams to ensure successful onboarding and maximize customer value.
Key responsibilities include:
- Partner with Enterprise Account Executives and Solution Engineering to onboard and train customers, driving adoption across the enterprise
- Build and maintain strong relationships with key stakeholders to achieve customer loyalty and internal advocacy
- Own the customer onboarding process, serving as project manager and trusted advisor
- Collaborate cross-functionally with sales, support, enablement, product, finance, and legal teams
- Monitor usage trends and contract health to identify renewal risks and growth opportunities
- Travel for customer onsite visits and events as needed
You bring 3+ years of customer success or account management experience, ideally in B2B SaaS or tech. You have demonstrated success managing Fortune 1000 accounts and are comfortable engaging with technical stakeholders (CTOs, VPs of Engineering, DevOps professionals). Strong communication skills, attention to detail, and the ability to understand customer business goals are essential. Experience with observability, monitoring, or developer tools is a plus but not required.
Datadog operates as a hybrid workplace and values continuous learning through mentorship, professional development, and career pathing. The company offers competitive benefits including equity (RSUs), stock purchase plans, and comprehensive training programs.
