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Salary: CAD 68,000 - 85,000 / annual
Certn is a background check technology company that has raised $127M+ and earned Deloitte Fast 50 recognition three years running. The company is transforming trust and verification through an easy-to-use platform used by millions.
As an Enterprise Customer Success Manager, you'll report to the Senior Manager of Customer Success and own the strategic relationship with a portfolio of enterprise clients post-onboarding. This is a high-impact role balancing customer advocacy with revenue growth.
Key responsibilities include: developing and executing customer success strategies to drive satisfaction, retention, and revenue growth; acting as a trusted advisor and advocate for customers within the organization; monitoring customer health metrics and delivering quarterly business reviews with actionable insights; owning the full commercial lifecycle including renewals, upsells, and expansion opportunities; collaborating cross-functionally with sales, marketing, and product teams; and mentoring junior team members.
You'll drive customer retention and growth through strategic account planning, identify expansion opportunities within existing accounts, and leverage data analytics to provide insights and recommendations. You'll stay informed on industry trends and use those insights to guide customer strategy.
Ideal candidates bring 3+ years in customer success or account management with demonstrated experience advocating for customers at executive levels; a track record of driving growth through cross-selling and upselling; strong collaboration skills across departments; experience with SaaS products and the technology industry; and proficiency with data analytics.
Certn is a remote-first, high-performance company with a culture emphasizing hustle, customer obsession, continuous learning, and ethical AI adoption across the organization. The company offers 32 days PTO plus 3 performance days, company-paid benefits from day 1, professional development budget, and work-from-home allowance.
