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Salary: USD 88,979 - 134,591 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations to harness IoT data from physical operations to develop actionable insights and improve safety, efficiency, and sustainability. The company serves industries including agriculture, construction, field services, transportation, and manufacturing.
As an Enterprise Core Implementation Consultant on Samsara's Select Customer Success team, you will be responsible for helping large enterprise customers deploy and adopt IoT solutions for their fleet and industrial assets. You will own the customer relationship from implementation through adoption, serving customers across trucking, transportation, food and beverage, passenger transit, utilities, school buses, and other industries.
Key responsibilities include:
- Manage deployment of Samsara technology to large-scale customers, enabling quick time to value
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions and demonstrate Samsara's technology to executives and day-to-day users
- Juggle multiple customer engagements in parallel while working cross-functionally with Sales, Support, Sales Engineering, and Product teams
- Serve as a mentor to the wider Customer Success and Support teams
- Deeply understand the platform's capabilities and explain them to diverse customer types
- Champion Samsara's cultural principles as the company scales globally
This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and end users. You will work cross-functionally across a fast-growing company and may travel to customer sites up to 10% of the time, including overnight stays.
REQUIREMENTS:
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role (Enterprise SaaS experience preferred)
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with diverse stakeholders (executives, Product/Engineering leadership, day-to-day users)
- Passion for going above and beyond, taking initiative, and thriving in fast-paced, change-heavy environments
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
- Strong priority management and high emotional intelligence
IDEAL CANDIDATE ALSO HAS:
- Strong bias for action, ability to think big, with insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
