SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 88,979 - 134,591 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company helps improve safety, efficiency, and sustainability across industries representing over 40% of global GDP, including agriculture, construction, field services, transportation, and manufacturing.
As an Enterprise Core Implementation Consultant on the Select Customer Success team, you will advise and guide Samsara's largest customers through their complete lifecycle: onboarding, adoption, advocacy, and renewal. You will own the customer relationship and ensure successful deployment of Samsara's IoT solutions for fleet and industrial assets across diverse industries including trucking, food and beverage, passenger transit, utilities, and school buses.
Key responsibilities include managing deployment of Samsara technology to large-scale customers, creating launch plans and roadmaps to increase product usage, tracking implementation progress and account health, running training sessions, demonstrating technology capabilities, and working through challenges with both executives and day-to-day users. You will juggle multiple customer engagements in parallel, work cross-functionally with Sales, Support, Sales Engineering, and Product teams, and serve as a mentor to wider Customer Success and Support teams. You will champion Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as the company scales globally.
This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to diverse audiences. You will be on the front lines ensuring customers increase the safety, efficiency, and sustainability of their operations. The role may require travel to customer sites up to 10% of the time, including overnight stays.
REQUIREMENTS:
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role (Enterprise SaaS experience preferred)
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with diverse stakeholders: executives, Product and Engineering leadership, day-to-day users
- Passion for going above and beyond, taking initiative, and thriving in fast-paced, change-heavy environments
- Diplomacy, tact, and poise under pressure when working through customer issues
- Strong priority management and high emotional intelligence
- Bachelor's degree from a 4-year institution
- Ideal candidates also have strong bias for action, ability to think big with insistence on high standards, and experience serving large-scale business solutions at Fortune 500 companies
