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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement.
As an Enterprise Customer Success Manager, you will be the long-term strategic partner for Samsara's top customers, picking up after implementation to drive adoption, customization, and value realization. You'll work closely with enterprise clients to understand their fleet operations and unique challenges, advising on how to optimize Samsara's platform—including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring—for their specific needs.
This is a cross-functional role where you'll collaborate with Sales, Support, Sales Engineering, and Product teams. You'll be responsible for customer health and expansion, ensuring clients achieve their desired outcomes and identifying upsell opportunities. Your work directly impacts safety, efficiency, and sustainability in industries that represent over 40% of global GDP.
You thrive solving complex operational problems, building and maintaining strong relationships with key stakeholders, and taking ownership of your career growth. You're motivated by the real-world impact of your work—whether it's helping truck drivers deliver goods safely on time, ensuring students are transported safely, or enabling rapid disaster recovery. This role offers autonomy and the opportunity to shape the future of customer success at a recently public, hyper-growth company.
