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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement. The company helps digitize industries representing over 40% of global GDP.
As an Enterprise Customer Success Manager, you will be the long-term strategic partner for Samsara's top-tier customers, taking over after implementation to ensure maximum value realization. Your responsibilities include understanding each customer's fleet and unique operational challenges, advising on platform customization, and driving adoption across their organization.
This is a cross-functional role that bridges Sales, Support, Sales Engineering, and Product teams. You will collaborate closely with internal stakeholders to solve complex customer problems, identify expansion opportunities, and ensure customers achieve their safety, efficiency, and sustainability goals using Samsara's suite of solutions including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
You thrive on relationship-building, problem-solving, and operating with autonomy in a hyper-growth environment. Every interaction directly impacts customer outcomes—whether it's helping truck drivers deliver safely and on time, ensuring school bus safety, or enabling rapid disaster recovery. The role offers significant career development potential within a recently public company that values long-term impact and employee growth.
