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Writer is seeking an Enterprise AI Adoption Lead to own deployment and activation success across a customer portfolio. You'll embed deeply into enterprise customer organizations—including companies like Mars, Marriott, Uber, and Vanguard—to understand their business objectives and build programs that turn AI investment into measurable outcomes.
In this role, you'll partner with Transformation leads to identify the right Writer capabilities for each use case, then design and execute strategies that drive meaningful adoption. Key responsibilities include building champion networks, running customized workshops, designing activation strategies, and advising customers on scaling their AI programs over time.
You'll own activation and platform success by deeply understanding each customer's use cases, business objectives, and success metrics. You'll build and co-develop custom AI solutions with customers, translating specific use cases into workflows that drive measurable business impact. You'll implement champion programs, office hours, usage dashboards, customized trainings, and workshops.
You'll also lead educational workshops and live events, facilitating dynamic training sessions tailored to diverse audiences. You'll partner with the curriculum team while owning customization and delivery for your customers, creating memorable learning experiences that inspire action and drive adoption.
The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it. You'll continuously improve materials based on customer feedback and adoption data, work cross-functionally to understand evolving customer needs, and build deep relationships with customer stakeholders and executive sponsors.
This is a hybrid role based in San Francisco or Seattle. Travel requirements: approximately 25% domestic and international travel.
About Writer
AI / Data / Infrastructure; SaaS / Enterprise Software — enterprise generative AI platform for business teams.
