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Writer is a $1.9B-valued enterprise generative AI platform company backed by leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth. The company enables hundreds of enterprises like Mars, Marriott, Uber, and Vanguard to build and deploy AI agents grounded in their company data.
You will own deployment and activation success across a customer portfolio, embedding deeply into customer organizations to understand their business objectives and drive measurable AI adoption outcomes. This is a hybrid role based in the New York City hub, reporting to the customer success leadership team.
Key responsibilities include:
**Activation & Platform Success**: Deeply understand each customer's use cases, business objectives, and success metrics. Build and co-develop custom AI solutions with customers, translating specific use cases into workflows that drive measurable business impact. Design and execute activation strategies that drive platform adoption and business outcomes. Implement champion programs, office hours, usage dashboards, customized trainings, and workshops.
**Champion Community Building**: Create advocate networks and champion communities within customer organizations. Establish power user communities that drive peer-to-peer learning. Train internal customer trainers to scale enablement. Design innovative customer experiences that deepen engagement.
**Educational Leadership**: Facilitate dynamic live and virtual training sessions tailored to diverse audiences. Partner with the curriculum team while owning customization and delivery for your customers. Create memorable learning experiences that inspire action and drive adoption.
**Cross-functional Collaboration**: Refine materials based on customer feedback and adoption data. Work cross-functionally to understand evolving customer needs. Identify gaps and champion new training opportunities. Build deep relationships with customer stakeholders and executive sponsors.
Required qualifications: At least 5 years of proven track record owning activation success and driving measurable adoption outcomes. Deep experience understanding customer use cases, implementing activation strategies (champion programs, office hours, dashboards, workshops), and building advocate networks. Ability to connect platform usage to business outcomes and articulate ROI. Comfortable understanding technical concepts and communicating them effectively to varied audiences. Expertise delivering virtual and live instructor-led workshops, tailoring content to diverse audiences. Strong program management skills, natural advisor mindset, and ability to thrive in fast-paced environments. Excellent relationship-building skills at all organizational levels. Travel requirement: 25% domestic and international.
About Writer
AI / Data / Infrastructure; SaaS / Enterprise Software — enterprise generative AI platform for business teams.
