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Tive is a supply chain visibility platform that reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage across road, rail, ocean, and air transportation. As an Enterprise Account Manager, you will serve as a strategic consultant for enterprise-level customers, ensuring satisfaction, driving retention, and building loyalty through optimized product adoption and value tracking.
You will manage the full customer lifecycle from onboarding through renewal. Key responsibilities include onboarding new enterprise clients, evaluating and analyzing their needs, cultivating healthy long-term relationships, managing product and service orders, identifying upsell and expansion opportunities within strategic accounts, managing contract renewals, and promoting customer loyalty through transparency and trust-building.
This is a dynamic, collaborative role with exposure across all business functions. You will work closely with customers to help them achieve their goals while contributing to revenue retention and growth. The position offers performance-based compensation and the opportunity to make a direct impact on customer success in a fast-growing supply chain technology company.