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ScreenCloud is a cloud-based SaaS platform founded in 2015 that helps businesses strengthen connections with employees and customers through digital signage and content management. With 10,000+ customers globally and 100+ employees across hubs in Bangkok, Belfast, LA, Charlotte, and London, the company is building an AI-first organization.
As an Enterprise Account Manager, you will own a portfolio of enterprise customers, driving both retention and expansion. This is a strategic, commercially-focused role—not traditional relationship management. You'll act as a strategic partner to customers, understanding their business priorities, building multi-threaded relationships across their organizations, demonstrating measurable value and ROI, and identifying opportunities to deepen their partnership with ScreenCloud.
Key responsibilities include:
- Owning retention, renewals, churn/contraction, and expansion across an enterprise book of business with a quarterly expansion quota
- Acting as a strategic and commercial advisor, connecting ScreenCloud solutions to customer priorities and driving adoption, value, and ROI
- Building and executing strategic account and Mutual Success Plans that identify customer goals, risks, whitespace, and growth paths
- Building multi-threaded relationships from day-to-day champions to executive stakeholders
- Proactively identifying, qualifying, and closing expansion opportunities through discovery, negotiation, and close
- Leading strategic customer conversations including QBRs, EBRs, and renewals focused on business outcomes
- Maintaining accurate expansion pipeline and forecast with clear deal strategies and risk identification
- Leveraging AI, customer data, and insights to prioritize a larger portfolio and improve account planning
- Collaborating cross-functionally with Sales, Product, Marketing, Solutions Engineering, Professional Services, and Support
- Sharing best practices and AI-enabled workflows to elevate team performance
You'll need proven enterprise account management or customer success experience in SaaS with demonstrated success owning retention and expansion targets. Strong commercial acumen, strategic account management experience, and ability to manage a large dynamic book of business are essential. Excellent discovery, communication, negotiation, and presentation skills with ability to influence C-level stakeholders are required. You should be comfortable with modern CRM, customer success platforms, product analytics, and AI tools.
ScreenCloud offers hybrid-friendly working (2-3 days in office), flexible hours, unlimited paid time off, access to AI tools as standard, and the ability to work remotely from anywhere for up to one month per year.
