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Salary: USD 250,000 - 0 / annual
Jasper is seeking an Enterprise Account Manager to join its Customer Success organization. This fully remote role (continental US) reports to the Director of Account Management and focuses on managing and growing relationships with enterprise customers, including Fortune 500 brands like Prudential and Cushman & Wakefield.
In this position, you will serve as both a trusted strategic advisor and commercial owner for a focused portfolio of enterprise accounts. Key responsibilities include driving value realization and adoption of Jasper's Marketing AI platform, managing the full renewal and expansion lifecycle, and delivering strategic business reviews (QBRs) that highlight ROI and innovation opportunities. You'll develop and execute customer engagement strategies, track verified outcomes, enable new users, and maintain high account coverage through regular stakeholder engagement.
On the commercial side, you'll own renewal and expansion revenue targets, develop strategic account plans aligned to customer business goals, identify new use cases, and forecast pipeline with accuracy. You'll also collaborate cross-functionally with Sales, Support, Product, and Engineering to resolve escalations, share customer feedback, and advocate for customer needs in shaping Jasper's product roadmap.
Required qualifications include 4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales, with at least 2+ years managing enterprise accounts. You should have proven success driving renewal, retention, and expansion revenue in large, complex organizations; strong discovery and demo capabilities; excellent communication and presentation skills; technical fluency with SaaS platforms and enterprise systems (APIs, integrations, security); and strong business acumen. Experience selling services or value-based solutions is a plus, as is curiosity about AI and enthusiasm for helping global brands innovate.
