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Afresh Technologies is seeking an Enterprise Account Manager to own revenue, retention, and expansion for a strategic account portfolio. You will serve as the sole point of accountability for the financial health and growth of assigned enterprise customers, with a mandate to secure 100% retention while driving year-over-year expansion through identification of new sales opportunities.
You will establish and maintain multi-threaded relationships with C-suite executives (CEO, COO, CIO) at major grocery retailers like Albertsons, Meijer, and Wakefern. As the customer quarterback, you will own all external interactions and maintain a comprehensive view of customer-facing initiatives. You will lead consistent executive-level discovery sessions to understand strategic business priorities, pain points, and ideal states, translating Afresh's AI solution suite into the customer's language and financial terms.
Key responsibilities include designing and leading data-driven Quarterly Business Reviews focused on achieved ROI and forward-looking strategic planning; orchestrating complex negotiations for multi-year renewals and expansion contracts; running full sales cycles for upsell, expansion, and cross-sell opportunities; and proactively analyzing total addressable spend to defend against build-vs-buy threats. You will partner with Afresh's Product, Operations, and Sales Engineering teams to ensure customers realize maximum value from their investment.
You will also develop internal and external communication plans to disseminate partnership value throughout the customer organization, systematically transforming executive sponsors into active evangelists, and driving joint marketing initiatives including case studies, testimonials, and press releases.
Ideal candidates have 8+ years of enterprise sales, consulting, or strategic account management experience in technology companies, with 3+ years generating new business within Fortune 100 accounts. Supply chain or retail/grocery industry experience is a strong plus. You should demonstrate a track record of 95%+ retention and significant expansion, exceptional executive presence, ability to navigate organizational complexity, and proven success engaging C-suite leaders across functions.
