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Adyen is a global financial technology platform providing payments, data, and financial products for enterprise customers including Meta, Uber, H&M, and Microsoft. The Enterprise Account Manager role is based in Madrid and focuses on managing relationships with innovative international merchants across multiple industries and channels.
In this position, you will own customer relationships and drive commercial growth through strategic account management. Key responsibilities include building and maintaining strong relationships with enterprise clients, understanding their unique needs, and identifying expansion opportunities. You'll act as a trusted advisor, delivering payments expertise and insights to help customers grow their businesses. The role requires managing multiple accounts simultaneously, prioritizing projects with varying timelines, and serving as the internal voice of the customer.
You will develop commercial acumen by driving strategic discussions aligned with financial targets, synthesize complex data into compelling business narratives, and facilitate high-level technical conversations. Cross-functional collaboration is essential—you'll work with internal teams across Adyen and navigate customer organizations to align stakeholders. The position includes some domestic and international travel.
The ideal candidate has 5+ years of relevant experience in client-facing commercial roles such as account management, consulting, or payments industry experience from a merchant perspective. Expertise in hospitality industry and Portuguese market is particularly valued. You should be a strategic thinker with strong analytical skills, excellent communication abilities, and proven success managing enterprise relationships. Full professional proficiency in Portuguese and English is required; Spanish is a plus. This is a hybrid role based in Madrid with emphasis on in-person collaboration.
