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Gorgias is building a unified AI agent platform that enables conversational commerce—turning customer interactions into relationships through intelligent, personalized dialogue across the entire ecommerce journey. The company is at the forefront of reshaping how people shop by combining AI with deep product expertise.
As an Enterprise Account Executive, Expansions, you will manage a portfolio of approximately 120 enterprise accounts, driving growth through strategic upsells and cross-sells. You'll work closely with Customer Success Managers to develop tailored account plans for the company's largest global customers, identifying expansion opportunities while maintaining strong retention.
Key responsibilities include identifying and executing upsell/cross-sell opportunities to meet revenue targets; developing strategic account plans in collaboration with CSMs; building and nurturing relationships with C-level executives; partnering with cross-functional teams (CS, Product, Legal) to deliver seamless experiences; maintaining accurate CRM documentation for data-driven decision-making; and conducting in-person client visits (3-4 weeks annually) to deepen relationships and understand evolving needs.
You bring 3-4 years of experience managing and selling into Enterprise SaaS accounts with $30M+ GMV, with a proven track record driving growth across portfolios exceeding $3M ARR. You are fluent in French and English, skilled at engaging C-level executives, and data-driven in your approach to identifying opportunities and mitigating risks. You excel at diagnosing customer pain points, developing tailored solutions, and communicating technical concepts as business value. You thrive in fast-paced, startup-like environments, are highly organized across multiple priorities, and proficient with CRM and reporting tools. The role requires travel and adaptability in a dynamic setting.
