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Gradient Labs is building an AI customer operations platform purpose-built for financial services. Founded in 2023, the company works with major banks and fintech firms to deploy specialist AI agents that automate customer support and back-office operations, giving teams visibility and control over outcomes.
You'll join the founding GTM team as an Enterprise Account Executive in New York, responsible for full-cycle enterprise sales. This is an early-stage role where you'll shape the sales motion rather than execute an established playbook.
Key responsibilities include: generating your own pipeline and running consultative discovery with complex financial services organizations; partnering closely with the AI Delivery team to ensure customer success; building relationships with C-suite and senior operations/product leaders at forward-thinking financial services companies; co-building sales process, qualification, and account strategy with the Head of GTM; and serving as a product evangelist, delivering demos and insights that flow back to product and engineering.
You'll lead with the AI support platform and bring back-office automation into conversations when appropriate. The role requires operating with entrepreneurial autonomy, running your business like an owner, and being comfortable with the rapid pace of AI innovation.
Ideal candidates have 5–7+ years of enterprise B2B SaaS sales experience, including complex deals at six- and seven-figure ACV. Experience selling AI products, into financial services, or in fintech is a bonus. You should have a track record building C-suite relationships, running consultative value-based sales, and understanding the AI agent space deeply enough to engage technical stakeholders. The role suits someone from early-stage, high-growth startups who operates with scrappy autonomy, communicates concisely, and is excited about using AI in your own sales motion.
