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Bitwarden, a trusted identity security leader serving millions of users globally, is establishing an India Engineering Center of Excellence and seeking an experienced Engineering Manager to lead the Onboarding & Activation team. This critical role oversees the user journey from first run through paying customer, managing the onboarding experience, trial initiation, upgrade paywalls, plan selection, and subscription/payment management for existing users. The team owns client-side surfaces that convert prospects and retain customers through frictionless, error-free experiences.
Key responsibilities include hiring and developing a strong engineering team, setting measurable goals and tracking progress, facilitating agile ceremonies (syncs, refinements, retrospectives, sprint planning), and monitoring in-flight work to identify and resolve blockers. You will own escalation and triage for production issues, community-reported bugs, and enterprise customer escalations related to autofill and desktop integrations. You'll maintain a healthy, sprint-ready backlog by prioritizing bugs, tech debt, and features with well-defined descriptions and technical breakdowns.
You'll serve as the primary liaison between engineering and cross-functional teams (Design, Product, Architecture), synthesizing stakeholder requests into prioritized work. Responsibilities include conducting regular 1:1s, developing individualized performance goals and growth plans, identifying stretch opportunities, and performing performance reviews. You'll continuously identify friction points in team processes and develop solutions to improve efficiency, quality, and developer experience while creating an inclusive, collaborative environment.
Required qualifications: 10-15 years total experience with 5-8 years leading engineering teams or complex cross-functional product initiatives. Experience in globally distributed environments, managing distributed or cross-regional teams across time zones. Proven ability to lead delivery and influence multiple stakeholders. Strong understanding of Agile, modern engineering practices, and product delivery lifecycles. Experience in Engineering Management, Technical Program Management, or similar leadership roles. Excellent communication with engineering, product, design, and executive stakeholders. Strong technical background in CI/CD, automation, and release engineering. Prior experience with BRE, SRE, DevOps, or Platform Engineering teams preferred. Familiarity with Jira, Confluence, and AI development tools (Claude Code) preferred.
