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Salary: USD 110,000 - 180,000 / annual
Profound is a marketing platform built for the AI search era, helping brands understand, measure, and win in a world where AI models like ChatGPT and Perplexity are primary customer touchpoints. The company has achieved $1B valuation in 18 months with 100x revenue growth, serving 15% of Fortune 500 companies including Walmart, Wayfair, and U.S. Bank, backed by top-tier VCs including Sequoia and Kleiner Perkins.
As Strategic Engagement Manager, you will own a curated portfolio of 5-10 of Profound's most complex, highest-value enterprise customers. This is a senior individual contributor role focused on depth over breadth, where you serve as the primary strategic advisor driving AI search programs for these accounts. You will independently manage multi-stakeholder engagements, navigate executive-level escalations, and deliver outcomes that impact board-level decisions.
Key responsibilities include: owning the complete customer journey from onboarding through measurable outcomes; leading complex engagements with multiple stakeholders and competing priorities; conducting strategic business reviews with C-suite and executive sponsors; developing deep expertise in AI search strategy and advising customers on sophisticated approaches; mentoring other Engagement Managers and improving team playbooks; partnering with Account Management to align value delivery with commercial goals; and collaborating cross-functionally with Sales, Product, and Engineering to resolve technical challenges.
You will become a recognized expert in the AI search space, advising customers on strategies grounded in platform data, LLM behavior, and repeated experience. Beyond your portfolio, you'll help shape how the entire Engagement team delivers value and mentor emerging talent.
Required: 6+ years driving complex, high-stakes outcomes with enterprise customers in customer success, account management, or consulting; proven track record independently owning highly complex engagements with multiple stakeholders and executive sponsors; excellent communication and executive influence skills; self-motivated with passion for building trusted relationships; comfort in ambiguous, high-visibility situations; strong analytical mindset with quantitative data fluency; end-to-end process ownership with critical thinking and project management; experience mentoring or coaching team members; background in search or marketing industry preferred.
