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Legora is an AI-native legal workspace trusted by 1,000+ customers across 50+ countries, including top law firms like Cleary Gottlieb, Goodwin, and Linklaters. The company has scaled to $100M+ ARR and continues expanding through acquisitions and global team growth.
As Engagement Manager for South Korea, you will own the post-sale customer experience for a portfolio of enterprise law firms and corporate clients. Your core responsibility is designing and executing tailored adoption playbooks that drive measurable ROI and transform how legal teams work with Legora's AI capabilities.
Key responsibilities include:
- Design each client's change-management approach, stakeholder map, and target outcomes for Legora adoption
- Execute adoption initiatives from initial rollout through firm-wide scaled adoption, adapting as client needs and product capabilities evolve
- Serve as strategic advisor, understanding client goals and legal workflows to surface high-impact opportunities
- Drive sustained value through structured operating cadence: success plans, enablement, training, and value reviews
- Orchestrate cross-functional engagement (GTM, Product, Engineering, Support) to accelerate client success
- Partner with GTM on commercial moments, ensuring seamless handoffs and identifying expansion opportunities
- Translate customer feedback into product and enablement improvements
You bring strong management consulting experience (preferably from a leading global firm), proven expertise designing and delivering change management programs in large complex organizations, and a track record of building client transformation roadmaps with measurable outcomes. You're comfortable with enterprise clients and senior stakeholders, excel at program/project management across multiple workstreams, and communicate effectively in boardroom and hands-on settings. You have high emotional intelligence, genuine interest in AI's transformative potential, comfort in fast-paced early-stage environments, and a data-driven focus on customer health and outcomes.
Nice-to-haves include experience in high-growth B2B SaaS or Legal Tech, and familiarity with legal, compliance, or regulated industries.
