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Salary: USD 144,800 - 181,000 / annual
Scale AI is hiring an Engagement Manager to lead customer delivery and relationship management for a national security customer in the public sector. This role sits on Scale's public sector delivery team and combines program leadership, customer relationship building, technical fluency, and contract awareness.
You will manage customer relationships across all levels—from executives to end users—and own or support large account plans. Key responsibilities include scoping agentic workflow use cases that Scale's engineering team will build, leading cross-functional project teams to deliver AI/ML objectives, and overseeing customer onboarding and implementation. You'll proactively identify customer needs and operator pain points, maintaining a "whatever-it-takes" mentality to ensure customer success.
Required qualifications include an active TS/SCI clearance (Full Scope Polygraph is a plus), 3+ years of stakeholder management or customer-facing experience delivering enterprise-scale solutions, a track record of structured analytics-driven problem solving, and excellent communication skills. You must be willing to travel 25% (50% is preferred) and be forward-deployed as needed.
Ideal candidates have a technical background in computer science, economics, statistics, or engineering, plus proven success in B2B client-facing roles and prior experience implementing technical solutions for government customers. This is a full-time position offering base salary, equity, comprehensive benefits including health/dental/vision, retirement, learning stipend, generous PTO, and potential commuter stipend.
