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Cresta is hiring its first dedicated Engagement Manager to own the end-to-end professional services sales motion—scoping, pricing, and selling services across both the core conversational AI platform and the fast-growing AI Agent product. This is a founding role with significant room to build and scale.
You will own the entire SOW (Statement of Work) process: scope complex AI Agent deployments (conversational design, integration, outcome configuration) and core-platform services; draft and price SOWs; and sell them directly to enterprise customers like United Airlines, Cox Communications, and Marriott. You'll drive services attach and bookings on new and expansion deals, partnering closely with Sales, Deal Desk, and Product teams to move deals quickly without sacrificing delivery margins.
A key part of the role is building the repeatable processes, templates, and pricing logic that allow this function to scale from an ad-hoc, bottlenecked operation into a revenue-generating motion.
You bring 4–10 years of professional services experience, with at least 2 years actively scoping and selling services engagements (not just processing paperwork). You have technical fluency to scope complex deployments—conversational AI or contact-center AI experience is strongly preferred. You're comfortable pricing and defending services value directly with enterprise customers, and deal desk or commercial-contracting exposure is a plus.
Cresta was founded by leaders from Google's Contact Center AI and Vertex AI teams, has raised $270M+ from top-tier investors (a16z, Greylock, Sequoia), and is building the future of AI-driven customer experiences.
