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AirOps is a full-service platform helping brands get discovered and recommended by AI search agents (ChatGPT, Claude, Gemini). The company works with category leaders like Ramp, Chime, Airbnb, ServiceNow, and Rippling to drive visibility and growth in the age of AI search.
As Engagement Manager for Managed Services, you own the complete client relationship lifecycle from deal close through renewal. You are the primary point of contact and accountability holder for delivery quality and customer success. Your north star is retention.
You'll manage the client relationship end-to-end, owning momentum, communication, and ensuring nothing falls through the cracks. You set the cadence (weekly calls, status decks, trackers) and deliver first progress updates by day 2-3. You chase down customer inputs proactively before gaps are noticed, translate measurement frameworks into business narratives, and surface blockers immediately.
You work within a pod structure: an AEO Strategist owns strategy and quality, a Solution Architect owns execution, an Integrations Engineer handles systems connectivity, and an Account Executive owns commercial relationships. You own everything around them—the relationship momentum, timeline management, and the story of what the work produces. You'll pressure-test and scale the delivery motion as it evolves.
You bring deep expertise in your client's business, helping the pod focus on what actually matters and shaping measurement criteria accordingly. You identify expansion opportunities through your relationship and understanding of their organization. You hold the room with senior executives without a technical co-pilot, bring hard news when needed, and are treated as an advisor rather than a vendor.
Required: enterprise client relationship ownership through delivery (not just sales), experience running complex multi-workstream engagements with cross-functional teams, ability to hold senior stakeholder conversations, operational rigor (same-day recaps, live trackers, no dropped threads), and enough SEO/AEO knowledge to have credible conversations with marketing executives.
Nice-to-haves: tier 1 consulting or high-touch professional services background, experience building processes (cadence structures, handoff protocols, QBR motions), AI-native company experience, or multi-stakeholder account management (agency relationships, embedded partner models).
