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Legora is an AI-native legal workspace trusted by 1,000+ customers including top law firms (Cleary Gottlieb, Goodwin, Linklaters, White & Case) and corporations. The company has scaled to $100M+ ARR with teams across Europe, North America, and APAC.
As Engagement Manager, you will own post-sale customer success for a portfolio of Enterprise legal clients. You'll design tailored adoption playbooks that guide large, complex organizations through transformation—from initial rollout through firm-wide scaled adoption. This is a strategic, change-management focused role where you act as trusted advisor and quarterback, ensuring clients realize measurable ROI and embed Legora into their core workflows.
Key responsibilities include: designing client-specific adoption strategies and stakeholder maps; executing multi-phase rollout plans and adapting as client needs and product capabilities evolve; serving as strategic advisor who understands legal workflows and surfaces high-impact opportunities; driving sustained value through structured cadences (success plans, enablement, training, value reviews); orchestrating cross-functional support (GTM, Product, Engineering, Support); partnering on commercial expansion moments; and translating customer feedback to inform product and go-to-market strategy.
You'll need strong management consulting experience (ideally from a leading global firm), proven track record designing and delivering change-management and adoption programs in large organizations, experience building transformation roadmaps with measurable outcomes, and a history of working with enterprise clients and senior stakeholders. Strong program/project management, excellent communication (boardroom-ready), high emotional intelligence, genuine interest in AI's impact on complex industries, and comfort in fast-paced, early-stage environments are essential. Data-driven mindset focused on customer health and outcomes is critical. Nice-to-haves include B2B SaaS or Legal Tech experience and familiarity with regulated industries.
