SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Iterable is a leading AI-powered customer engagement platform trusted by 1,200+ brands globally (including Redfin, SeatGeek, Priceline, Calm, Box) to activate customer data, design cross-channel interactions, and optimize engagement at scale.
As an Email Deliverability Consultant on the Managed Services team, you'll be the trusted advisor for enterprise customers, ensuring their email campaigns land in inboxes and maximize ROI. This is a customer-facing technical role combining consulting, support, and strategic account management.
Key responsibilities:
- Provide email deliverability consulting for new and existing customers
- Educate customers on email marketing best practices and deliverability optimization
- Monitor customer performance using internal metrics and third-party tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS)
- Analyze support tickets with the Support team to identify trends and resolve issues
- Ensure high-level campaign deliverability for growing enterprise client base
- Develop account assessments and Email Deliverability Reports
- Proactively warn customers of potential problems and provide reputation management strategies
- Discover and resolve delivery issues with specific ISPs and mailbox providers
- Build relationships through industry bodies (MAAWG) to strengthen Iterable's market position
- Maintain trusted advisor relationships with assigned accounts
- Contribute to company blogs and webinars on email deliverability topics
Required qualifications:
- Bachelor's degree or equivalent experience
- 2–4 years email deliverability consulting and/or support experience
- 2+ years B2B customer-facing role at high-tech SaaS organization
- Proficiency with third-party delivery tools
- High technical aptitude; motivated, goal-oriented, thrives in fast-paced startup environment
- Deep knowledge of ISP/domain-specific delivery policies, block mitigation, feedback loops
- Expert-level understanding of bulk email best practices, list management, blocklist/spam reduction
- Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication)
- Knowledge of CAN-SPAM, GDPR, anti-spam laws
- Excellent communication skills and customer focus
- Experience with MTA platforms (SparkPost, Mailgun, SendGrid) is a plus
- Embodiment of Iterable values: growth mindset, humility, balance, trust
