SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Wave is a fintech company building financial services across Africa, with a mission to make the continent cashless. The company operates in 9 countries with millions of users and is backed by top-tier investors including Sequoia, Stripe, and Y Combinator.
As Distribution Administration Officer based in Lilongwe, you will provide critical administrative and analytical support to Wave's Distribution and Agent Operations teams. You'll be the central administrative hub for field sales teams and agent networks, enabling them to maximize user acquisition and agent performance.
Key responsibilities include:
Data Analysis & Reporting:
- Extract performance data from Periscope and create visual dashboards communicating key metrics and trends
- Prepare and deliver daily reports on agent operations and distribution team performance
- Communicate insights through daily, weekly, and monthly reports to support strategic decision-making
- Drive continuous improvement by identifying opportunities to enhance data reporting processes
- Collaborate cross-functionally to ensure alignment on performance metrics and promote data-driven culture
- Periodically review data processes with engineers and recommend improvements for operational efficiency
Administration & Operations:
- Serve as administrative focal point for agent operations and distribution teams across locations
- Coordinate team meetings, training sessions for agents and distributors
- Support distribution leads in recruiting and managing distributors per internal policies
- Ensure distributors have current contracts and timely payments
- Organize alignment sessions through daily meetings and town halls
- Monitor distribution and agent operations budgets versus spend; ensure compliance with established processes
- Request, dispatch, and track usage of agent and distribution supplies
- Provide technical support for platform access (Slack, distributor app, field app, WhatsApp groups)
- Activate/deactivate agents and distributors; verify distributor attendance
- Share distributor performance with supervisors and calculate bonuses for timely payment processing
You'll work from the Lilongwe office with occasional travel to field locations. This is a permanent position offering competitive salary (calculated via transparent formula), performance bonuses after 6 months, health insurance for you and dependents, 26 weeks parental leave for mothers (4 weeks for fathers), subsidized childcare, airtime reimbursement, and office perks.
Requirements:
- Bachelor's degree in a business field
- Experience supporting networks of salespeople, agents, or retail networks in a back-office administrative position
- Experience running payroll for 20+ people with strong understanding of Malawi's labour laws
- Excellent data analysis skills including data visualization and advanced spreadsheet knowledge (must-have)
- Work authorization in Malawi required
Ideal candidates are exceptionally organized, detail-oriented, analytical, adaptable, and proactive communicators who can work independently and as part of a team.
