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Salary: USD 140,000 - 240,000 / annual
VTS is seeking a Director, Solutions Consultant for its Activate platform—a building operations and tenant experience solution covering access control, visitor management, work orders, and building services.
This role bridges sales, solution design, and implementation readiness. You will partner with Account Executives to translate qualified opportunities into tailored Activate solutions and comprehensive implementation plans. Working primarily through major channel partners initially, expanding to direct and commercial clients, you will collaborate closely with a Senior Technical Solutions Consultant to verify and complete solution designs.
Unlike traditional pre-sales engineers or implementation managers, this position manages the full arc from qualified opportunity through solution design to a clean handoff to the Implementation team, with continued engagement through launch. You will own deep product knowledge of the Activate feature set, with emphasis on Access Control and Visitor Management.
Key responsibilities include:
- Partner with Account Executives as the Activate solutions expert from opportunity qualification onward
- Develop expert-level command of Activate features and tailor product messaging to customer workflows and goals
- Lead solution discovery: take complex requirements, define them with customers and stakeholders, and shape into clear, cohesive solutions
- Support late-stage sales activities including RFP responses, business and technical requirements, solution positioning, and scoping
- Aggregate learning from the sale into a single solution design document (deal journal) covering requirements, technologies, features, and rollout schedule
- Produce complete, unambiguous handoff packages enabling Implementation to execute without rework
- Partner with Senior Technical Solutions Consultant to verify solutions, including integrations, APIs, custom development, and access-control specifics
- Review implementation plans at kickoff and stay engaged through deployment with defined check-in points
- Operate as one half of a Sales Director / Solutions Consultant tandem supporting significant new-bookings growth across partner-managed and direct portfolios
- Collaborate day-to-day with Sales, Technical Solutions, Implementation, and Integrations teams using Salesforce, Jira, and Airtable
- Serve as trusted advisor to customers and internal stakeholders; evangelize Activate vision across commercial real estate ecosystem
This is a highly visible, senior individual-contributor role based in the NYC office, requiring four days per week on-site and up to 25% travel for client meetings and QBRs.
Requirements:
- Experience in pre-sales or solutioning roles: Solutions Consultant, Sales Engineer, Technical Account Manager, Pre-Sales Consultant, or Customer Success Manager transitioning to pre-sales
- SaaS background required with proven track record in solutions/pre-sales role and ability to tell compelling product-to-value stories
- Exceptional client-facing and facilitation skills; personable, credible with executives, able to command a room and drive meetings
- Highly process and project management oriented; able to manage complex solution definition end-to-end and bring structure to ambiguity
- Strong problem-solving skills; ability to translate technical capability into measurable business value
- Ability to ramp quickly on Activate platform, including Access Control and Visitor Management
- Comfortable working in Salesforce; exposure to implementation or ticketing tools such as Jira or Airtable a plus
- Commercial real estate or proptech experience a plus but not required
- Familiarity with access-control, physical-security, or building-systems ecosystems a plus
- New York-based, able to work from office and travel up to ~25%
