SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
ServiceNow is seeking a Director of Sales Operations Management to lead the Deal Desk function, overseeing a team of Deals Operations and Commercial Strategy professionals. This role combines strategic leadership with hands-on engagement in the organization's most complex and highest-priority opportunities.
Key responsibilities include:
Team Leadership & Development: Lead, coach, and develop a team of deal operations and commercial strategy professionals. Establish performance goals, career development plans, and operational priorities. Create scalable processes, tools, and templates that improve deal quality and sales productivity. Foster a culture of collaboration, customer focus, and continuous improvement.
Strategic Deal Engagement: Personally support the organization's largest and most complex opportunities. Partner with Sales Leadership on commercial strategy and deal execution. Review and provide guidance on pricing models, proposals, and solution recommendations. Act as an escalation point for complex commercial scenarios.
Customer-Facing Proposals & Commercial Strategy: Oversee creation of customer-facing proposals, executive presentations, pricing summaries, and business cases. Ensure commercial narratives clearly communicate value, pricing rationale, and solution recommendations. Drive consistency in proposal quality, messaging, and commercial positioning.
Product & Use Case Alignment: Partner with Product, Solution Consulting, and Sales teams to ensure customer requirements are translated into commercial recommendations. Guide sales teams on product selection, packaging, and strategic positioning.
Sales Enablement & Operational Excellence: Develop programs that increase seller competency in commercial discussions and pricing strategy. Establish reporting and metrics to evaluate deal support effectiveness. Identify opportunities to streamline deal workflows and improve sales productivity.
Required qualifications: 10+ years in Sales Operations, Revenue Operations, Commercial Strategy, Deal Support, or Deal Operations. 3+ years leading or mentoring teams in sales support, commercial, or operations environments. Experience supporting enterprise software or SaaS organizations through complex sales cycles. Strong expertise in pricing strategy, deal modeling, proposal development, and commercial operations. Proven ability to coach sales teams and influence executive stakeholders. Exceptional communication, leadership, and organizational skills.
