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Trulioo is seeking an experienced Director of Product to lead its KYB (Know Your Business) product portfolio. Reporting to the Chief Product Officer, you will own the vision, strategy, roadmap, and commercial success of one of the company's most important product lines, driving innovation across identity verification, compliance, and customer onboarding.
You will be responsible for defining and executing the long-term vision and multi-year roadmap for the KYB portfolio, ensuring alignment with company objectives and market opportunities. This includes identifying emerging market trends, regulatory changes, customer needs, and competitive dynamics to continuously evolve product strategy and maintain market leadership. You will evaluate build, buy, and partner opportunities that accelerate innovation and expand Trulioo's platform capabilities.
In execution, you will lead the successful delivery of product initiatives from concept through launch and continuous optimization. You will partner closely with Engineering, Design, Data Science, Compliance, Partnerships, Product Marketing, Sales, and Customer Success to deliver exceptional customer outcomes. You will drive product excellence through data-informed prioritization, measurable business outcomes, and continuous improvement across the product lifecycle, owning portfolio performance through product health metrics, business KPIs, adoption, customer satisfaction, and financial performance.
As the executive voice of the customer, you will build relationships with strategic customers, partners, analysts, and industry leaders to validate product direction and uncover new market opportunities. You will translate customer insights and market intelligence into actionable product investments that drive adoption, retention, and revenue growth, and represent Trulioo externally through customer meetings, executive briefings, conferences, and industry events.
A key aspect of this role is championing AI adoption across both products and the product organization—identifying opportunities to embed AI into customer solutions while leveraging AI to increase team productivity, improve product discovery, and enable faster, higher-quality decision-making.
Trulioo is a global leader in digital identity verification, enabling organizations worldwide to quickly onboard customers, optimize costs, and combat fraud. The company can verify more than 5 billion people and 700 million business entities spanning 195 countries. Headquartered in Vancouver with strategic hubs in San Diego and Dublin, Trulioo operates on a hybrid model with staff typically working three days per week at a hub location. The company is recognized as a BC Top Employer and offers comprehensive benefits including health, dental, vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend.
