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Salary: USD 150,000 - 175,000 / annual
Metropolis Technologies is building AI-powered solutions for the Recognition Economy, transforming parking and expanding into retail and hospitality. The Director, Partner Success will own end-to-end success and retention for a portfolio of strategic partners, reporting directly to the VP of Partner Success.
Key responsibilities include:
- Own partner success and retention across a strategic portfolio, serving as the primary day-to-day relationship owner and internal advocate
- Develop deep understanding of each partner's business objectives, operational goals, and financial budgets
- Own financial performance of the portfolio, delivering on partner budget commitments while meeting internal financial targets
- Produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) in partnership with the Data team
- Champion new Metropolis initiatives, products, and service offerings to build value cases and drive adoption
- Unlock growth by adding new accounts within existing partner portfolios and expanding service offerings
- Build durable executive-level trust through consistent delivery, financial discipline, and visible ownership
- Lead resolution of partner escalations by coordinating cross-functional responses
- Represent partner needs internally across product, operations, and data discussions
- Travel approximately 5–10% for partner meetings, team meetings, and corporate events
The role requires 4 days in-office per week at the Nashville location to foster collaboration and innovation.
Requirements:
- 5+ years of relevant experience in client success, account management, or strategic customer-facing roles with a track record of retaining and growing complex accounts
- Strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
- Clear, concise, and professional communication in writing and in person with cross-functional teams and external audiences from site operators to C-suite
- High responsiveness and follow-through on all partner and colleague commitments
- Complete ownership of projects, action items, and commitments to drive them to completion independently
- Ability to build trusted relationships at multiple levels of partner organizations from local operations through executive leadership
- Skill in navigating and influencing internal product, data, operations, and finance teams
- Strong data storytelling skills to translate operational and financial metrics into clear, persuasive value narratives
- Composure under pressure to defuse escalations and make sound decisions with imperfect information
- Experience leveraging AI tools to transform static workflows into responsive, high-output processes
Plus (not required):
- Background in parking industry or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments
