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Salary: USD 140,000 - 200,000 / annual
Via is transforming transportation through technology, operating an innovative intermodal transit service. As Director of Strategy and Operations, you will lead the Rochester, MN operations—a first-of-its-kind service where you'll build systems and processes in real time rather than follow an established playbook.
You will manage daily on-site operations, serving as the primary point of contact for drivers, dispatchers, and the broader team. This is a hands-on leadership role spanning entrepreneurship, business development, and operations management. Key responsibilities include:
• Lead, coach, and develop a large team of drivers, dispatchers, mechanics, and ground staff, fostering a collaborative and energetic environment
• Manage real-time operational issues and provide creative solutions for round-the-clock scheduling
• Serve as the face of the operation, building relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and external partners
• Develop clear metrics and KPIs, tracking team performance on a weekly basis
• Analyze data and prepare reports to improve operational processes, resource allocation, efficiency, and customer satisfaction
• Ensure compliance with federal, state, local, and company policies and regulations
This role demands an experienced operations leader who thrives in fast-paced, high-responsibility environments. You will be autonomous, detail-oriented, and action-focused—comfortable making decisions on the fly and adapting rapidly to change. Exceptional people leadership is essential; you motivate teams, develop talent, and create a culture committed to world-class customer service.
REQUIREMENTS:
• Minimum 5+ years of operations management experience
• Bachelor's degree required
• Must be local to or willing to relocate to Rochester, MN
• Proven track record leading and developing support teams
• Strong communication skills with ability to adapt tone to different audiences
• Problem-solving mindset; comfortable challenging the status quo
• Ability to manage multiple tasks simultaneously, delegate effectively, and prioritize
