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Salary: USD 172,800 - 192,000 / annual
Honor Technology is seeking a Director of Safety to build and scale safety strategy for its distributed in-home care workforce. You will own reducing injury rates and severity, managing workers' compensation spend, and creating a safe environment for both clients and Care Professionals across Honor's portfolio, which includes Home Instead, Inc., the world's leading in-home care provider for older adults.
In this role, you will analyze large, ambiguous, and imperfect datasets to identify risk indicators that predict incidents and injuries, then design systemic, technology-enabled solutions that scale across new markets and service lines. You'll own the full workers' compensation lifecycle, building durable programs that manage costs effectively. You will partner with Product and Engineering to build tools and automation that make safety a scalable advantage rather than a manual, reactive function.
Key responsibilities include:
**Safety Program Leadership:** Own the safety operating model and architecture, balancing quick fixes with structural changes needed for scale. Build systemic solutions addressing in-home care hazards (environmental safety, mobility, infection control, client behavior). Partner with Product and Engineering to build tools and automation that reduce risk. Develop programs to build a safety culture among Care Professionals and HQ employees.
**Workers' Compensation & Incident Management:** Own reducing workers' compensation spend with end-to-end accountability for strategy and case management. Use data to find levers that reduce claim cost and cycle time. Own vendor management and evaluate alternative models. Lead incident investigations and root cause analysis, turning findings into corrective action plans. Maintain accurate incident records and reporting. Forecast reserves, build forward-looking budgets, and communicate financial impact to leadership. Ensure compliance with OSHA and state-specific home care regulations.
**Data & Culture:** Own metrics that make safety and claims performance visible and enable early intervention. Communicate complex and imperfect data clearly to leadership, presenting findings and recommendations in terms executives can act on. Influence outcomes across distributed, cross-functional teams—franchise operators, field leaders, Product, and Engineering—who don't report to you directly.
You'll manage your team remotely, so strong written communication and remote coaching skills are essential. The role requires balancing incremental and radical change, thinking systemically, diving deep into details while maintaining a high-level perspective, and driving measurable impact on injury rates and workers' compensation spend.
**Requirements:**
- 8+ years in safety, risk, trust & safety, or operations leadership, with a track record of scaling programs inside a fast-growing, technology-enabled, distributed workforce (delivery, rideshare, e-commerce fulfillment, on-demand services, logistics)
- Strong data skills (SQL, analytics, dashboarding) and a track record of working with large, ambiguous, and imperfect datasets to identify risk indicators, find root causes, and prioritize investment
- Experience using technology and automation—not just process and headcount—to scale safety or operational outcomes
- Experience owning workers' compensation end-to-end: claims, return-to-work plans, and provider relationships (or comparable risk/insurance claims experience)
- A track record of building the business case for investment, communicating complex and imperfect data clearly, and winning buy-in from senior leadership
- Experience building and managing a remote team, including hiring, developing, and retaining talent as a function scales
- Excellent written and verbal communication, with the ability to influence outcomes across distributed teams—from frontline staff to executives
- Working knowledge of OSHA and related regulatory frameworks, or the ability to ramp quickly from an adjacent regulated environment
**Preferred Experience:**
- Experience at a technology-enabled, high-growth company (DoorDash, Amazon, Chewy, Instacart, Uber, Lyft, or similar) in safety, trust & safety, risk, or operations
- Experience partnering with Product and Engineering to ship tools or product features that reduce risk at scale
- Familiarity with modern safety/case management software, data platforms, and BI tools
- Experience scaling a team through a period of significant growth, including building a leadership pipeline
