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Mark43 builds software for first responders and public safety organizations. As Director of Product, UK, you will lead the product strategy and organization for the UK market, owning the vision and roadmap while developing deep expertise in UK policing, public safety users, and market dynamics.
You will lead a multidisciplinary team spanning Product and Design, serving as a key connection between UK customers, the market, and Mark43's global teams. The role requires comfort moving between long-term strategy, people development, direct customer engagement, and solving complex product challenges. Your primary focus is ensuring the team executes—translating strategy and customer insights into clear priorities, high-quality products, and measurable outcomes.
Key responsibilities include:
- Meeting with UK customers and frontline users to understand operational challenges and translate insights into roadmap priorities
- Working with Product, Design, and Engineering leaders to refine vision and roadmap across Case, Custody, integrations, and other UK platform capabilities
- Creating clarity around priorities, removing obstacles, and holding the team accountable for execution and customer outcomes
- Coaching Product Managers and Designers through difficult decisions, balancing customer needs, market opportunities, technical considerations, and broader strategy
- Partnering with Sales, Delivery, Customer Success, and other customer-facing teams to ensure product strategy reflects market learning
- Presenting UK product direction to customers and prospects, connecting near-term investments to longer-term vision
- Identifying opportunities to use AI and emerging technologies to improve policing and public safety workflows while maintaining trust, reliability, and usability
- Collaborating with global Product and Engineering teams to determine which UK requirements should extend the core platform versus market-specific capabilities
- Building product knowledge across the UK team to reduce single points of failure and create growth opportunities
The role is based in Manchester with an expectation of working from the office three days per week, plus regular engagement with customers and teams across the UK.
Requirements:
- Must be able to obtain and maintain NPPV Level 3 (NPPV3) clearance due to work with UK policing
- Authorized to work for any employer in the UK (visa sponsorship not available)
- Seasoned product leadership experience with demonstrated ability to develop and execute product strategy
- Deep understanding of complex, mission-critical software environments
- Experience leading multidisciplinary teams (Product, Design, Engineering)
- Strong customer engagement and market research skills
- Ability to balance strategic thinking with hands-on execution and team accountability
- Comfort with complexity and ambiguity; ability to bring structure to complex problems
- Experience in regulated or mission-critical industries preferred
