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Cyberhaven is building Data Security for the Agentic Enterprise, protecting organizations as work shifts from humans alone to a mix of humans and AI agents. The Director of Marketing Operations will report to the VP of Growth Marketing and own the operational foundation and underlying models that power the company's full-funnel go-to-market motion.
Key responsibilities include:
STRATEGY & AI MATURITY: Partner with marketing leadership to define operational priorities aligned with GTM and business goals. Own Marketing's AI maturity roadmap, identifying where AI can improve targeting, personalization, and efficiency across the funnel while establishing governance, data usage protocols, quality control, and human-in-the-loop checkpoints for responsible scaling.
SYSTEMS & INFRASTRUCTURE: Own and evolve the marketing technology stack including automation platforms, CRM integrations, lead tracking, routing, attribution, and data hygiene. Build the vision for Cyberhaven's marketing platform ecosystem, ensuring tools like Salesforce, HubSpot, Demandbase, and Clay operate as an integrated system. Drive testing and optimization of scoring, segmentation, routing, and workflow logic.
REPORTING & MEASUREMENT: Build and maintain dashboards and reporting for campaign performance, funnel health, and pipeline impact across the full-funnel motion, identifying business risks and investment opportunities.
CROSS-FUNCTIONAL OPERATIONS: Align closely with Sales and Revenue Operations on lead flow, SLAs, reporting, and shared targets. Manage agencies and external partners with clear ownership and accountability. Manage the marketing operations budget and technology renewals, including reconciliation and forecasting with Finance.
Ideal candidates have 8+ years in Marketing Operations with progressive responsibility including people management, experience building infrastructure in early-stage or rapidly evolving environments, demonstrated AI adoption leadership within marketing or RevOps, hands-on experience designing attribution models and account-based strategies (Demandbase preferred), and proven ability to identify inefficiencies and design scalable systems from the ground up.
